As the owner of Mates Rates Building, Dave will view your prospective works on an agreed time and date. During this meeting, he will discuss with you the project requirements and carry out an initial survey
Prepare the quote
Based on the initial meeting Dave will prepare a detailed quote. This quote will communicate a full scope of works and a detail the costs involved. Mates Rates prides itself on being focused and dedicated to clients, for this reason Dave will always try send this quote to you generally via email within one week.
Depending on the individual needs of each job there will be differing amounts of communication prior to the commencement date. For example, if your job needs architectural drawings, drafting work, needs to go through planning permission or council approvals we may have frequent contact with you throughout these stages.
A few days before agreed upon start date we will contact you via phone, this is to ensure that everything is ready and in place to go ahead as planned, we may also request access to the site to complete a final measure-up or arrange for necessary site clearing to be organised.
Work in progress
You will have frequent site visits from Dave and the onsite foreman throughout the build, during these meetings Dave or the foreman will be checking on progress, ensuring quality, discussing all arising questions and making sure we follow your vision wherever possible.
Our ultimate goal is a happy customer. If there is anything that could be improved on or something you found particularly helpful we would kindly ask for feedback. We know that good references are essential for our business growth. As our business has grown by word of mouth a positive review is what we strive for.